Shipping policy


We Deliver Luxury to Your Door. Carefully. Quickly. Reliably.

At Shop & Smiles, we know that waiting for something beautiful can be exciting — but we also respect your time. That’s why we offer flexible, transparent shipping options for our customers in the United States and around the world.

Every order is packaged with care, inspected before dispatch, and sent using trusted carriers.

🇺🇸 Shipping Within the United States

We offer two shipping speeds for domestic orders. Choose the one that fits your needs:



Shipping Method Price Delivery Time
Economy $10 5 – 8 business days
Standard $15 3 – 5 business days

✅ Both options include tracking and delivery confirmation.
📦 Orders are processed within 1–2 business days after payment is confirmed.

🌍 International Shipping

We proudly ship to customers around the world. For all international orders, we use DHL Express — fast, secure, and fully trackable.

  • Shipping cost: Calculated at checkout based on your location and package weight

  • Delivery time: Varies by destination (typically 3–7 business days)

  • Carrier: DHL Express only

💡 You will see the exact shipping price before you complete payment — no surprises.

✨ How to Choose Your Shipping Method

When you check out, simply:

  1. Select your country

  2. Choose Economy or Standard (for USA)

  3. For international orders, select Standard International Shipping (DHL Express)

We recommend Standard (USA) or DHL Express (International) for time‑sensitive purchases like gifts, weddings, or special events.

🧾 Important Notes

  • Processing time is separate from delivery time. Please allow 1–2 business days for us to prepare your order.

  • Business days are Monday–Friday, excluding US federal holidays.

  • Tracking link will be sent via email as soon as your order ships.

  • PO Boxes: For international orders, DHL Express may require a physical address. Please check at checkout.

❓ What If My Package Is Delayed?

While delays are rare, they can happen due to weather, customs, or carrier issues. If your order has not arrived within the estimated window:

  • First, check your tracking link

  • Then, contact our ChatGPT customer service 24/7 — we will investigate immediately

We will never leave you wondering.

🌎 Customs, Duties & Taxes (International)

International customers are responsible for any customs fees, import duties, or local taxes imposed by their country.
Shop & Smiles is not responsible for delays caused by customs.

💡 Tip: Check with your local customs office before ordering to avoid surprises.

🎁 A Final Promise From Us

Whether you choose Economy or Standard — in the US or across the world — your order will be treated like a gift.
We believe luxury begins the moment you click “buy,” not just when you open the box.

Thank you for shopping at Shop & Smiles.

— The Shop & Smiles Team

📬 Still Have Questions?

Visit our FAQ page, check your tracking link, or chat with our AI assistant — we’re here to help.